Lv 13 Terms and Conditions — Know it, understand it, follow it

1General Rules

Lv 13 ("Platform", "We", "We" / "Us") is an online gaming service provider. These Terms and Conditions ("Terms & Conditions") lv 13 and its users ("Member", "You") constitutes a legally binding agreement.

These Terms and Conditions apply to the lv 13 website, mobile application, and all related services. By accessing the platform, creating an account, or playing any game, you agree to be bound by these terms.

• Lv 13 reserves the right to amend these Terms and Conditions at any time.
• Any changes will be announced on the website and communicated to your registered email address.
• Continued use of the platform after any changes will be deemed acceptance of the updated terms.
• In the event of any dispute, the English version shall be considered final.

2Account Registration

To open an account at lv 13, you must meet the following requirements:

• You must be at least 18 years of age or older must be.
• All information provided at registration must be truthful and accurate.
• Each individual is allowed only one account can be opened.
• Opening multiple accounts on the same device, IP address, or payment method is strictly prohibited.
• Any changes to your account details must be reported to us immediately.

KYC Verification

Lv 13 may request identity verification documents at any time. The following are typically required:

• National ID Card (NID) or passport copy
• Proof of current address (utility bill or bank statement)
• Payment method verification documents

Account Security

You are responsible for keeping your account password and login credentials strictly confidential. Allowing any third party to access your account is prohibited. If you suspect unauthorized access, contact our customer support immediately.

3Deposits & Payments

Deposits at lv 13 can be made via bKash, Nagad, Rocket, and bank transfer. The following rules apply to all deposits:

• Minimum Deposit: ৳500
• Maximum Deposit: ৳1,00,000 per day (subject to change based on account level)
• Deposits are generally credited to your account instantly.
• If a deposit fails, it will be automatically refunded within 24 hours.
• Third-party payment methods are strictly prohibited.

4Withdrawal Policy

The following conditions apply when withdrawing winnings from lv 13:

• Minimum Withdrawal: ৳500
• Processing time: Typically between 15 minutes and 24 hours.
• Withdrawals can only be made to the same payment method used for the original deposit.
• Withdrawals will not be processed until KYC verification is complete.
• Withdrawals may be temporarily suspended where suspicious activity is detected.

Reasons for Withdrawal Rejection

Withdrawal requests may be declined in the following circumstances:

• If the bonus wagering requirement has not been met
• If account verification is not completed
• If fraud or a breach of rules is suspected
• If evidence of multiple accounts is found

5Bonuses & Promotions

Lv 13 offers a range of bonuses and promotions, each with its own terms. General bonus policy:

• Please read the full terms of the relevant offer before claiming any bonus.
• Bonus Wagering Requirement Withdrawals are not permitted until the requirements have been met.
• Any attempt to abuse bonuses or exploit the system will result in bonus cancellation and account closure.
• Multiple bonus offers cannot be used simultaneously unless explicitly stated otherwise.
• Lv 13 reserves the right to modify or cancel any bonus offer at any time.

6Gaming Rules

The following rules apply when playing games on lv 13:

• Each game has its own rules — please read them before you start playing.
• If a technical error affects the outcome of a game, that round will be considered void.
• If a game is cancelled due to a disconnection, the bet will be refunded.
• Game outcomes are determined by an RNG (Random Number Generator) certified system and cannot be interfered with.
• The dealer's decision is final in Live Casino games.

Sports Betting

Additional conditions apply to Sports Betting. If a match is cancelled or postponed, the applicable betting policy will govern the outcome. lv 13 reserves the right to void any bet placed on incorrect odds.

7Prohibited Activities

The following activities are strictly prohibited on lv 13:

• Bonus Abuse: Using multiple accounts or false information to claim bonuses.
• Fraud: Any attempt to manipulate or influence game outcomes.
• Money Laundering: Using the platform for money laundering purposes.
• Hacking: Any attempt to gain unauthorized access to the system.
• Collusion: Multiple players colluding to the detriment of others.
• Bot Use: Using automated software or bots to play games.

8Account Closure & Suspension

Lv 13 may temporarily or permanently suspend an account under the following circumstances:

• If the terms and conditions are violated
• Registering with false information
• Extended account inactivity (more than 12 months)
• In compliance with regulatory directives
• At the member's own request

You may also contact customer support at any time to request account closure.

9Responsible Gaming

Lv 13 firmly believes that gaming is entertainment — and should never become a problem. We offer the following tools:

• Deposit Limit: Set daily, weekly, or monthly deposit limits.
• Self-Exclusion: Exclude yourself from the platform for a set period of time.
• Cooling-Off: Take a break for 24 to 72 hours.
• Reality Check: Set reminders to take regular breaks.

If you notice signs of problem gambling, please seek help. Our Responsible Gaming page for more information.

10Privacy & Data Protection

Lv 13 is committed to protecting your personal information. Our Privacy Policy The key points are outlined below:

• Your information will never be sold to third parties.
• All data is secured with 256-bit SSL encryption.
• Your information is used solely for service improvement and legal compliance purposes.

11Changes & Amendments to Terms

Lv 13 may amend these terms and conditions at any time. In the event of changes:

• A notice will be posted on the website.
• You will be notified at your registered email address.
• A minimum of 7 days' notice will be given for major changes.

Continued use of the platform after any changes take effect will be considered acceptance of the updated terms.

12Contact & Complaints

If you have any questions or complaints regarding these Terms and Conditions, please contact us:

• Email: support@lv13.app
• Live Chat: Click the chat button at the bottom-right of the website
• Time: 24 hours a day, 7 days a week

After a complaint is submitted Within 48 hours An initial response will be provided. Complex issues may take up to 14 business days to resolve.