Responsible Gaming

Lv 13 Responsible Gaming — Fun with Safety

Gaming should be fun — not stressful. lv 13 wants you to play in a healthy, happy state of mind. That's why we provide tools and guidance to help you get the most out of your experience while staying within your limits.

🛡️
Your Protection
Our Top Priority
✅ Self-Exclusion Feature
✅ Set a Deposit Limit
✅ 24/7 Support
18+ Only
Age Verification Is Mandatory
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Set Your Own Limits
Deposit & Session Limits
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Take a Break
Cooling-Off Period
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Help Is Always Available
Expert Support
Our Commitment

What does responsible gaming mean?

Responsible Gaming means keeping gaming a healthy part of your entertainment — without letting it crowd out what matters most in life. At lv 13, we believe a truly enjoyable gaming experience only happens when you're in control.

We want every user to play with a clear head, within a set budget, and with time limits in place. Chasing losses or gaming under stress never leads anywhere good. That's why we want to help you build healthy habits before issues arise.

Lv 13's Responsible Gaming Our commitment means we care about your wellbeing more than your spending. On this page, you'll find all the information, tools, and support you need.

Important Warning

Gaming is entertainment — not a source of income. If you feel that gaming is affecting your daily life, your family, or your finances, get help now. Don't wait — reach out to us at support@lv13.app.

Remember: Spending excessive money or time on gaming can turn it into a problem. Use lv 13's responsible gaming tools to set and control your own limits.
Protection Tools

Lv 13's Responsible Gaming Features

We've built a set of practical tools to help keep your gaming experience safe.

Deposit Limit

Set your own daily, weekly, or monthly deposit cap. Once set, that limit cannot be exceeded — even if you want to. To raise the limit, a 7-day waiting period applies.

Session Time Limit

Set a time limit for each gaming session before you start. When the time is up, lv 13 will automatically notify you and can end the session if needed. It's the simplest way to build healthier habits.

Cooling-Off Period

Feel like you need a break? Set a cooling-off period from 24 hours up to 6 weeks. Your account will be temporarily deactivated during this time, giving you the space to make a considered decision.

Self-Exclusion

If you feel you need a long-term break, you can activate self-exclusion for a period of 6 months to 5 years. During this time, your account will be fully suspended and no promotional messages will be sent to you.

Loss Limit

Set a limit on how much you can lose before play is paused. This protects you from excessive losses on a bad day and is one of the most effective ways to stay within your budget.

Reality Check

A pop-up notification will appear every 30, 60, or 90 minutes with a summary of how long you've been playing and how much you've spent. These short check-ins help you stay in control and make better decisions.

Step by Step

How Do I Set Up the Tools?

Set your gaming limits in just a few minutes — simple and secure.

If you run into any trouble setting up your tools, our support team is always ready — support@lv13.app
1
Log In to lv 13
Log in with your username and password. If you're new, please register first.
2
Go to Account Settings
Click the profile icon in the top right corner and look for the "Responsible Gaming" option.
3
Choose Your Tools
Deposit limit, session time, cooling-off, or self-exclusion — select whichever tool works for you.
4
Set a Value
Enter the amount or duration and confirm. Changes take effect immediately.
5
Get Email Confirmation
Once the setting is saved, a confirmation message will be sent to your registered email address.
Healthy Gaming Habits

10 Golden Rules for Responsible Gaming

1
Set Your Budget FirstBefore each session, decide — and write down if needed — how much you're willing to spend. Never exceed that limit.
2
A loss is a signal to stop, not to chaseOnce you've lost your set limit, stop playing. Trying to chase losses only makes things worse.
3
Track Your TimeIt's easy to lose track of time while gaming. Set an alarm or use the Reality Check feature to stay aware.
4
Never play with borrowed moneyGaming with borrowed or loaned money is a fast track to financial trouble. Only spend what you can genuinely afford to lose.
5
Play With a Clear HeadAvoid gaming when you're stressed, angry, or have been drinking. Your best decisions come from a clear head.
6
Take Regular BreaksTake at least a 10-minute break every hour. Get up, stretch, drink some water — it's good for both your body and your mind.
7
Tell Your FamilyDon't game in secret. Keeping your family in the loop means they can keep an eye out — and step in to help if things go wrong.
8
Don't treat gaming as a professionlv 13 is for gaming entertainment, not income. Winnings are never guaranteed.
9
Keep Other Hobbies TooInvest time in hobbies and activities outside of gaming. A well-rounded life naturally reduces the risk of developing a gaming addiction.
10
No Need to Hesitate — Ask for Helpto tell if there's a problem — if something feels off, contact lv 13 support or a professional counselor right away.
Signs of Addiction

Watch Out for These Warning Signs

Problem gaming is much easier to address when caught early. If you notice any of the signs below, take action now:

  • You keep going over your set budget repeatedly
  • Chasing losses to try to win back money
  • You feel restless or irritated when you try to stop gaming
  • Hiding your gaming from family or friends
  • Prioritizing gaming over work, studies, or sleep
  • Gaming with borrowed money or by dipping into your savings
  • You feel irritable or off all day when you're not gaming
  • You've tried many times to cut back on gaming but can't
If you're experiencing 3 or more of the signs above, please reach out for help today. At lv 13, we're here for you — support@lv13.app
Know Yourself

Quick Self-Assessment Quiz

Answer the questions below to gain insight into your own gaming habits.

1Did you spend more than your set gaming budget last month?
No, never It has happened occasionally Yes, often
2Have you lied to family or friends because of your gaming?
No, never Maybe once Yes, several times
3Do you find it difficult to stop gaming?
No, I can stop easily Sometimes it's hard Yes, very difficult
4Is gaming affecting your sleep, work, or studies?
Not at all Maybe just a little Yes, clearly
More Details

Learn More About Responsible Gaming

What Is Gaming Addiction and How Does It Develop?

Gaming addiction (Gambling Disorder) is a mental health condition in which a person continues to game or bet despite knowing the negative consequences. It develops gradually and is often difficult to recognize in the early stages.

When gaming stops being entertainment and starts causing financial stress, family problems, and mental distress, it's no longer a healthy hobby. At lv 13, we Responsible GamingWe see this not as policy, but as real, practical help.

Financial Planning & Gaming Budget

Financial planning is the cornerstone of responsible gaming. Each month, subtract your essential expenses from your total income — then only allocate a small portion of what remains to gaming. Experts generally recommend spending no more than 5% of your total income on entertainment.

Lv 13's Deposit Limit Using this feature, you can automatically manage your budget. Once set, the limit cannot be increased at will — this is entirely for your own protection.

The Role of Family & Loved Ones

Family and friends play a vital role when it comes to gaming addiction. If you think someone close to you is struggling because of gaming:

  • Speak calmly, without accusations or complaints.
  • Reach out to help them without placing blame.
  • Recommend seeking professional help.
  • Let them know about lv 13's self-exclusion feature.
  • Seek advice on managing stress for yourself as well.

Underage Protection

Lv 13 strictly prohibits anyone under 18 from gaming on our platform. Age is verified at registration, and additional ID may be requested in suspicious cases. If you have children or teenagers at home, use parental control software on your devices and keep your passwords secure.

Gaming & Mental Health

Gaming and mental health are closely connected. People often turn to gaming as an escape from loneliness, depression, or anxiety. While it may offer temporary relief, it tends to make underlying issues worse over time.

If you feel that mental health struggles are driving you to game more, speak with a psychologist or counselor. Cutting back on gaming and improving your mental wellbeing are goals you can work toward together.

Get Help

Lv 13 Support Center

Email Support
Email us for any responsible gaming requests or questions.
support@lv13.app
Live Chat
Our support team is here for you 24/7. Chat with us directly whenever you need help.
Activate Self-Exclusion
If you need to self-exclude immediately, send an email with the subject line "Self-Exclusion Request" directly to our support team.
Educational Resources
Visit our FAQ section to learn more about responsible gaming.
Read the FAQ →
Response Time: You'll typically receive a reply within 24 hours. For urgent matters, use Live Chat.
FAQs

Responsible Gaming FAQ

Find answers to the most frequently asked questions here.

Yes. Once self-exclusion is activated, you will have the opportunity to withdraw any unused balance remaining in your account. The process typically takes 3–5 business days. Contact support@lv13.app for more details.

Yes, reducing your limit takes effect immediately. However, increasing a limit requires a 7-day cooling period to pass first. This rule is in place for your own protection.

No. Any attempt to open a new account under the same identity during a self-exclusion period will be detected and blocked. lv 13 is committed to responsible gaming.

When you set a Reality Check, a popup will appear at your chosen intervals showing how long you've been playing and how much you've spent. You can then choose to keep playing or log out.

Yes. You can view all deposits, withdrawals, and game records under the "Transaction History" section of your account — a simple way to keep track of your spending.

No. Once your cooling-off period ends, you'll need to manually reactivate your account — it doesn't restart automatically. This break is designed to give you the time and space to make a thoughtful decision.
Safe Gaming

Play Responsibly — lv 13Get started at today

Your safety is our responsibility. Join lv 13 today and enjoy gaming in a secure environment, within your own limits.

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18+ Verified Deposit Limit Feature Self-Exclusion Option 24/7 Support
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