Lv 13 Privacy Policy — Your information is safe with us

1Introduction

Welcome to lv 13. We believe the foundation of a trusted gaming platform is the trust of its users — and at the heart of that trust is the protection of your personal information.

This Privacy Policy applies to all users of the lv 13 platform. It clearly explains what information we collect when you use our website, app, or services — why we collect it and how we keep it secure.

By using lv 13's services, you agree to this Privacy Policy. If you have any questions or need clarification, please reach out to our support team.

2What Information We Collect

Lv 13 collects information from a variety of sources. The details are outlined below:

2.1 Information Provided at Registration

When you create an account at lv 13, we collect:

• Full Name & Date of Birth
• Email Address & Mobile Number
• Current Residential Address
• Preferred language & currency
• Username & Password (stored in encrypted form)

2.2 Information Provided During KYC Verification

• National ID (NID) or Passport Copy
• Selfie or face verification photo
• Proof of Address (utility bill, bank statement)
• Payment Method Verification Documents

2.3 Automatically Collected Information

Certain information is collected automatically while you use lv 13:

3How We Use Your Information

Lv 13 uses your information only for legitimate and specific purposes. Our primary use cases:

• Account Management: To complete registration, login, and account verification.
• Payment Processing: To process deposits and withdrawals securely.
• Customer Support: To resolve your issues, complaints, and inquiries.
• Ensuring Security: To prevent fraud, money laundering, and misuse.
• Regulatory Compliance: To meet licensing authority requirements and fulfill legal obligations.
• Service Improvement: To develop new features and improve existing services.
• Personalized Experience: To show you games and offers tailored to your preferences.
• Marketing Communications: To send you bonuses, promotions, and updates with your consent.

4Data Sharing Policy

Lv 13 never sells your personal information. However, there are certain circumstances where sharing your data may be necessary:

4.1 Legal Obligations

Information may be shared in response to a court order, regulatory directive, or lawful request from law enforcement. In such cases, we disclose only the minimum information required.

4.2 With Service Providers

Limited data is shared with payment gateway providers, KYC verification services, and cloud storage providers. These parties operate under strict confidentiality agreements and are not permitted to share your information with any third party.

4.3 In the Event of a Business Change

If lv 13 merges with or is acquired by another company, your information may be transferred. However, the new entity will be bound by this same Privacy Policy.

5Cookie Policy

Lv 13 uses several types of cookies on its website. Cookies are small text files stored in your browser that help improve your browsing experience.

You can block or delete cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain features on the website.

6Data Protection Measures

Lv 13 follows the highest industry standards to protect your information. Our security infrastructure includes:

• 256-bit SSL/TLS Encryption: All data transmissions are encrypted.
• AES-256 Storage Encryption: All data stored in the database is encrypted.
• Multi-Factor Authentication (MFA): An extra layer of protection for your account.
• Regular Penetration Testing: Third-party security audits conducted at least twice a year.
• Data Backup: Automated daily backups, stored on separate servers.
• Access Controls: Only authorized personnel have access to specific data.

7Your Rights

As a lv 13 user, you have the following rights over your personal information:

To exercise these rights support@lv13.appto send us an email. We will respond within 30 days.

8About Third-Party Links

Lv 13 is not responsible for the privacy practices of any third-party websites linked from our platform. We recommend reviewing the privacy policy of any external site before visiting it.

Lv 13's payment partners (bKash, Nagad, Rocket, etc.) operate under their own privacy policies. Any information shared with them during payment processing is governed by their respective policies.

9Minor Protection

Lv 13 is strictly for users aged 18 and above. We do not knowingly collect any information from minors.

If a minor has accidentally created an account on lv 13 and we are notified, we will immediately:

• That account will be closed.
• We will permanently delete all collected information.
• We will initiate the process of returning any deposited funds.

10Policy Changes & Updates

Lv 13 may update this Privacy Policy as needed. When changes are made:

• This page will be updated with the new date of revision.
• A notification will be sent to your registered email.
• For significant changes, a popup notification will be displayed at login.

Continued use of the site after any updates will be considered your acceptance of the revised policy. We recommend checking this page regularly.

11Contact Us

For any questions, concerns, or requests regarding this Privacy Policy, please contact our data protection team:

• Email: support@lv13.app
• Website: lv13.app
• Response Time: Within 7 business days